Urgent help and support
When time matters. We step in quickly, create structure in the chaos and help you back on track through prioritisation, coordination and action.
Urgent support for restaurants, cafés and hotels
In cases of fire, water damage, operational shutdown, serious staffing breakdown or other urgent incidents, we quickly assess the situation, establish clear priorities and help you resume operations sooner.
Urgent assistance rates
All amounts exclude VAT. The minimum charge is three hours.
| Period | Time | Hourly rate | Three-hour minimum |
|---|---|---|---|
| Ordinary weekdays | 08:00–16:00 | DKK 1,150 | DKK 3,450 |
| Ordinary weekdays | 16:00–22:00 | DKK 1,725 | DKK 5,175 |
| Ordinary weekdays | 22:00–08:00 | DKK 2,300 | DKK 6,900 |
| Weekends and Danish public holidays | 08:00–16:00 | DKK 2,300 | DKK 6,900 |
| Weekends and Danish public holidays | 16:00–22:00 | DKK 3,450 | DKK 10,350 |
| Weekends and Danish public holidays | 22:00–08:00 | DKK 4,600 | DKK 13,800 |
The weekend period runs from Friday at 22:00 until Monday at 08:00. A Danish public holiday is priced as a weekend day.
Weekend and public holiday rates take precedence over weekday rates. Only one rate applies to the same period. The applicable rate is determined by the time at which the work or travel time is actually performed.
Work will not begin until the assignment and price have been confirmed with you.
Urgent enquiry
Fill in the form below and we will get back to you as quickly as possible. We immediately assess whether the assignment is best started online or requires on-site attendance. When physical attendance is necessary and practically possible, we attend in person. This depends on the situation, geography and our current availability.
We respond to urgent enquiries as quickly as possible and no later than within 24 hours. This is a promise of an initial response and assessment — not of on-site attendance or a completed solution within 24 hours.
What you get with urgent support
- •Immediate overview and situation assessment
- •Emergency structure and action from the outset
- •Reopening after incidents, fire damage or operational pause
- •Internal and external urgent communication
- •Follow-up and stabilisation of operations
Typical outcomes
- →Rapid assessment and calmer decision-making
- →Structured execution under pressure
- →Reopening with stronger operational control
- →Clear communication to team and guests
- →Stabilised day-to-day operations and a safer return to normal
FAQ
It is intended for operational events such as fire, water damage, shutdown, a sudden loss of key staff, a difficult reopening or another situation where restaurant operations must be stabilised quickly.
We respond as quickly as possible and no later than within 24 hours. This is a commitment to the first response only; it is not a guarantee of physical attendance or a completed solution within that period.
Yes, when physical attendance is necessary, practical and possible. We often begin online to avoid losing time. Attendance depends on the event, geography and our current availability.
We establish what happened, what can continue, what must stop and which decisions are urgent. We then allocate responsibilities and create a practical plan for the next hours and days, with attention to people, operations, documentation and reopening.
We can help create a shared operational picture for the restaurant, insurer, damage-restoration company, trades and suppliers. We provide structure and documentation but do not replace their contractual, technical or legal decisions.
Yes. The work may cover temporary workflows, a reduced menu, production, equipment, staffing, reopening and coordination. One documented kitchen-fire case returned to full service the following day after insurer approval; that outcome belongs to that specific event and is not a general guarantee.
Yes. We identify the critical functions and can help create a temporary menu, adjusted opening hours, clearer roles and a workable service model. Longer-term staffing and organisation can then continue through our recruitment service.
Weekdays excluding Danish public holidays: 08:00–16:00 DKK 1,150 per hour; 16:00–22:00 DKK 1,725; 22:00–08:00 DKK 2,300. Weekends and Danish public holidays: 08:00–16:00 DKK 2,300; 16:00–22:00 DKK 3,450; 22:00–08:00 DKK 4,600. Minimum billing is three hours. Weekend runs from Friday 22:00 to Monday 08:00; weekend and holiday rates take precedence, and the applicable rate follows when work or travel time is performed. All prices exclude VAT. Travel, transport, expenses and third-party costs follow the agreement and terms. Work begins only after the assignment and price have been confirmed.
Tell us what happened and when, how operations are affected, and whether there are upcoming services, reservations, deliveries or events. It also helps to know whether an insurer, damage-restoration company, trade, supplier or authority has already been contacted. You do not need to have every answer before getting in touch.
Once the situation is stable, we can help restore normal operations through procedures, staffing, menu decisions, equipment, food-safety routines and a structured reopening. We hand over the agreed material and can provide continued support if separately agreed.